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Privacy Policy

Last Updated: April 4, 2026

At DukaanWala Business, we take your privacy seriously. Accessible from dukaanwala.online, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by DukaanWala and how we use it.

1. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

• Account Information: Name, email address, phone number, and physical store address.
• Merchant Content: Product names, descriptions, images, and pricing.
• Customer Information: Delivery names and addresses collected when placing orders (forwarded to merchants via WhatsApp).

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our platform.
• Improve, personalize, and expand our platform.
• Understand and analyze how you use our platform.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners.

3. Data Forwarding to WhatsApp

DukaanWala Business facilitates the transfer of order information from your customers to your WhatsApp account. We do not store order history indefinitely and are not responsible for the privacy practices of WhatsApp or how you handle customer data once it reaches your device.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Third-Party Services

Our service may contain links to other websites or services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.